WP200 | Why Knowing What to Do Isn't the Problem
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Have you ever thought, “I know what I’m supposed to do, so why am I still stuck?”
I’ve been there too.
We can listen to all the podcasts, read all the books, take the courses, go to the conferences, and fill notebooks with great ideas. But knowing what to do and actually implementing it are two very different things.
In this episode, I’m wrapping up our four-part series by talking about what I think so many practice owners are really missing: implementation and accountability.
I’m sharing several stories of practice owners who didn’t find some magical strategy that suddenly fixed everything. They started taking small steps, asking questions, getting support, and actually doing the things they already knew they needed to do.
One practice owner built a full caseload. Another finally started paying herself. Another reached the point where she could step away from her practice for several days and trust that everything would keep running.
That kind of change happens one step at a time.
I also share more about the Wise Practice Membership Community and why we’ve built it around not just teaching you what to do, but helping you actually implement it alongside other faith-based practice owners.
So instead of asking yourself, “What should I learn next?” I want you to ask: What am I going to implement this week?
You Probably Don’t Need More Information
I love learning. I listen to podcasts, read books, take courses, and learn from other business owners all the time.
But there comes a point when more information isn’t the answer.
Sometimes I even have to tell myself when I’m out on a run, Whitney, do not listen to another podcast. You already know enough. You need time to think.
Maybe you can relate.
You hear a great idea and immediately think, Yes! That’s exactly what I need to do.
And then Monday comes.
There are clients to see, emails to answer, employees who need something, family responsibilities, fires to put out, and approximately 400 other things competing for your attention.
That amazing idea stays in your notebook.
This is why I talk so much about CEO time. Practice owners often know they need dedicated time to work on their businesses, but I hear things like:
“I don’t keep my CEO time.”
“I don’t know what I’m supposed to do during CEO time.”
“I have so many projects that I don’t know which one to work on.”
The answer isn’t another podcast episode or another notebook full of ideas.
We need an implementation plan.
Why Is Implementation So Hard?
There are a million reasons we don’t follow through.
Maybe you’re too busy.
Maybe you’re overwhelmed by all the things on your plate.
Maybe you have so many ideas that you don’t know which one should come first.
Maybe you’re afraid you’ll invest your time, money, and energy into something and it won’t work.
Or maybe you’re staring at ten possible next steps and you desperately want someone to say, “Start with this one.”
That’s normal.
Practice ownership is hard. Life is hard. There is always something competing for our attention.
We go to a conference, leave incredibly motivated with pages of notes, and then come home and struggle to figure out what to do first.
Information can inspire us.
Implementation is what actually creates change.
The Biggest Thing I’ve Learned as a Coach
I learned this lesson in a big way through one of my mastermind groups.
For a long time, I focused heavily on teaching. I wanted to give practice owners the strategies, tools, and information they needed to grow.
But eventually I realized something:
Teaching people what to do wasn’t enough.
I needed to help them actually do it.
So we started spending more time implementing together.
And people started having wins.
Then those wins led to more wins.
They weren’t suddenly smarter or more capable than they had been before. They had accountability, support, and a place to take what they were learning and turn it into action.
That completely changed the way I think about helping practice owners.
What Happens When You Actually Implement?
I’ve watched practice owners make incredible changes, and none of them happened because someone handed them one magical strategy.
One practice owner joined our community while he was finishing graduate school and preparing to start his practice.
He showed up.
He attended accountability groups.
He came to implementation calls.
He asked questions.
And then he actually did the work.
Within five months of starting his practice, he had reached 50 clients and had a full waitlist.
Another practice owner had to move to a new state and essentially start over. She didn’t have the referral relationships she had before. She needed to rebuild her network and figure out how to market her Christian-based practice in a new community.
She consistently showed up, asked questions, implemented what she was learning, and got accountability along the way.
Now she has a thriving solo practice.
Then there’s another practice owner who came to me with a group practice that had been operating for years.
She had four or five therapists working for her, but she wasn’t regularly paying herself.
She told me, “Whitney, I know the things. I just need the accountability, and I need someone to cut through all the options and tell me what to do.”
So that’s what we did.
She changed her hiring process. She looked at compensation. She worked on her culture and values. She redid her handbook. She strengthened the foundations of her business one step at a time.
And recently, she sent me a message:
She had paid herself.
Y’all, I teared up.
It wasn’t one giant change that got her there. It was a series of small changes that she consistently implemented.
Success Can Also Look Like Stepping Away
Another practice owner I’ve known for years recently messaged me because she was about to take four full days off.
Phone off.
No interruptions.
Her team had been trained and prepared to manage the practice while she was gone.
Years earlier, she had felt called to start a group practice. She hired her first therapist, brought on an assistant, and continued doing the work to build the business.
Now she had created something that could operate without her being involved every second of every day.
That is a win too.
Growing a practice isn’t only about seeing more clients or making more money. Sometimes success looks like creating a business that allows you to step away and trust that it will continue running.
Knowledge + Accountability + Implementation
There’s a common thread in all of these stories.
These practice owners didn’t just learn.
They implemented.
They also didn’t try to do everything alone.
They had people they could ask questions. They had accountability. They received feedback and encouragement. They were surrounded by other practice owners who understood what they were trying to build.
That combination is incredibly powerful.
It’s also why we’ve continued changing and improving the Wise Practice Membership Community.
I don’t want to simply hand you another course and say, “Here’s everything you need to know. Good luck!”
I want to help you actually use what you’re learning.
Inside the community, we combine teaching with workshops, opportunities to ask questions, accountability groups, and connection with other faith-based practice owners. We want you to learn something and then have a place to figure out how that thing applies to your practice.
What Are You Going to Implement This Week?
So here’s the question I want you to ask yourself.
Not: What should I learn next?
Instead, ask: What am I going to implement this week?
It doesn’t have to be the biggest thing on your list.
You don’t have to completely overhaul your practice by Friday.
Pick one thing.
Take one step.
Get some accountability.
Then keep going.
Because growth happens one step and one day at a time.
If you’ve been listening to the Wise Practice Podcast and thinking, I wish I had someone I could ask about this, or I understand what Whitney is saying, but how do I actually implement it? that’s exactly why the Wise Practice Membership Community exists.
The community brings together faith-based practice owners who want strategy, clarity, encouragement, connection, and help actually putting what they learn into practice.
The doors to the Wise Practice Membership Community are open August 26–28, 2026, and they will not open again until 2027.
You don’t just need more information.
You need connection, accountability, and implementation.
And I would love to help you take that next step
Show Sponsor Ubuntu Freelancers
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One practice owner recently shared this after hiring through Ubuntu Freelancers:
“I am elated with Nicole! I feel a huge relief every time I open my email. She has already made a huge impact helping me create routines and stay on top of daily priorities. I truly feel she is going to be a life-changing addition.”
Ubuntu Freelancers helps therapy practices build high-performing remote administrative teams with carefully matched professionals who become a genuine extension of the practice.
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Links and Resources
Join the Wise Practice Community (The Wise Practice Community will open for enrollment August 26–28.)
Learn More about Wise Practice Consulting
Connect with Wise Practice on Instagram
Connect with Whitney Owens on Facebook
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Imagine starting your day knowing that your phones are gonna be answered, new clients are gonna get booked, rescheduling will occur, and your inbox will be organized, and your administration systems running smoothly. That's what the right team can do for you. A recent Ubuntu Freelancer client said, "I am elated with Nicole.
[00:00:21] I feel a huge relief every time I open my email. She's already made a huge impact helping create routines and helping stay on top of daily priorities. I truly feel she's gonna be an amazing, life-changing addition." Ubuntu Freelancers helps therapy practices build high-performing remote administrative teams with carefully matched professionals who become a genuine extension of your practice.
[00:00:45] So if you're ready to spend less money managing your business and more time doing the work you love, Ubuntu is here for you. Wise Practice listeners get five complimentary hours of onboarding support with every successful placement. Just mention the code WISE when you book your discovery call at ubuntufreelancers.com.
[00:01:05] Before we jump into today's episode, I have something exciting to share with you. The Wise Practice community officially opens tomorrow. So if you've been listening to the podcast, you're thinking, "I know what I should be doing, I just need help actually implementing," I have created this community just for you.
[00:01:24] Inside of the Wise Practice community, we don't just teach business strategies. Every Wednesday we come together for something different. We have practical teaching, we have live advice with coaching, experts coming in. We have implementation workshops and open Q&As where you can bring your challenges and we'll give you solutions.
[00:01:44] It's designed so that you can keep on moving forward, not just learning, but implementing, making progress. The doors open tomorrow, will be open through August 28th, Friday. After that, enrollment will not be open again until next year. So if you've been wanting to join the community, now is the time. Again, we only open the doors two to three times a year, and this is the last time in 2026.
[00:02:08] So don't miss your chance to join the Wise Practice membership community. Check out wisepracticeconsulting.com/community to learn more. Let's jump into the episode. Building a thriving faith-based private practice isn't easy. It takes courage, wisdom, and commitment to lead your business without compromising your faith and values.
[00:02:28] I'm Whitney Owens, the owner of a seven-figure multi-location group practice and founder of Wise Practice Consulting. Every week on the podcast, I share real strategies, lessons, and conversations that come from actively leading my own practice, helping practice owners across the country do the same.
[00:02:44] Whether you're building a solo practice or growing a team, this podcast is here to equip you, empower you, and remind you, I believe in what God's called you to. You don't have to do it alone. Welcome to the Wise Practice podcast. Let's get started. Welcome back to the podcast. We are at episode 200. You might have noticed something a little different today.
[00:03:05] Yes, I updated the music. I'd love to know what you think. I was really excited to try something different, even though I've loved our songs that we've had up to now. Marty Altman is the best. But I just wanted to bring something new to the show because I am thrilled for the direction we're going in. The Wise Practice community opens up tomorrow, which is a place for faith-based practice owners to come together on a regular basis to implement and grow their practices together.
[00:03:31] So I'm hyped, I'm excited, and so we're gonna do new music moving forward. Episode 200. Thank you for listening to the show. I would never be where I am if you didn't take the time to let me into your ears, hearts, and minds, so thank you for doing that. Now, this is the last episode in this four-part series that we've been working on.
[00:03:51] The first one that I did earlier in the month of August, which was episode, I believe, 97, 197, Why Practices Stay Stuck. And then we talked in the next episode about those KPI numbers that you need to track. I think I gave you 12 of them. And then we talked about biggest mistakes that I see practice owners making.
[00:04:12] So today, we're gonna bring something a little different to the table to wrap up this series. Why aren't things happening? How many times have you asked yourself that question when you're either looking at your marketing, you're rev- relating your data to somebody, and you're thinking, "I've done this stuff, and things still aren't moving forward.
[00:04:35] I've learned all the things. I've listened to the podcasts. I've read the books. I've even done the masterminds and courses. But I can't seem to get where I wanna be"? Knowing what the problem is isn't really what it's all about. It's not knowing it. It's actually understanding how to implement, how to move forward.
[00:05:01] So you might be given a plan, courses give us plans, but then we don't know how to actually implement the plan into our actual business. Hope I'm making sense here. I can think of so many times s- someone hands me a, "Here are the four steps to this thing." The first thing that comes to mind is maybe putting a desk together.
[00:05:21] Maybe I'm thinking about that 'cause we're about to move into a new building, but someone can say, "Here are the steps, just do it," or it's creating something with AI. I'm gonna be honest, I try to use AI, but I'm not always the best at it. "Well, Whitney, it won't take long. Just spout this into AI and create this, that, and the other," and I'm like, "Uh, I hear what you're saying, but how do I actually do the thing you're saying," right?
[00:05:44] Sometimes it's almost like I need somebody holding my hand and helping me through the process. Can you relate? Most practice owners already know so much. In fact, I sometimes feel like my head's gonna explode 'cause I have so much information. Even when I go on runs, I have to tell myself, "Don't listen to another podcast.
[00:06:04] You know enough," right? "You just need to process and think," which is good. But there's more to it than just knowing the things. You probably have so many books, I even have them right behind me here if you're watching me on YouTube, books to read to know more things, podcasts to listen to. You probably have podcasts saved.
[00:06:24] I just listened to one yesterday that I was like, "That is it." Now, how am I gonna actually implement it? That's another story, but it was the very thing I need to be doing in my business, so I'm gonna have to get some accountability around that. But there are courses. I just sold several of the Building a Private Practice Insurance-Based World course, which by the way, is on the website if you're looking to learn how to work with insurance, um, questions when people are calling in.
[00:06:52] But there's a course. I hope people are implementing it. I give them a worksheet to help them implement it, but it's hard to know 'cause you just have to take a course. In fact, most people purchase courses and don't actually take them. Can you believe it? Or every year when we have the Wise Practice Summit, we show up, we learn, we grow, we're motivated, but it's really hard to come home and keep doing the things that we learned at the summit without others arou- alongside us Even today, you know the things you need to be doing.
[00:07:28] You might have a task list right there, but it's hard to make it happen. I can't tell you how many people that are group practice owners, when I talk about CEO time, so that's just time set aside for clarity, considering next steps in your practice. It might be for projects that you're working on, and people tell me all the time, "I don't keep my CEO time," or, "I don't know what to do with it," or, "I don't move forward in it."
[00:07:54] We don't need more information, we need an implementation plan. How many notebooks are sitting on your shelf full of ideas that you haven't acted on? Maybe you have notes on your phone of ideas you wanna do in your practice and nothing's happened, and you're feeling discouraged because when we learn, learn, learn and don't implement, boy, it feels bad.
[00:08:15] I have learned this so much in my last mastermind group. I lead a mastermind group every year for growing and scaling a group practice. In this last group, I just loved them, so if you were in that mastermind group, you're the best. And I learned so much as a coach through that because so much I was just teaching the things, but I wasn't really helping them implement.
[00:08:41] And then once I started seeing that I was like, "Okay, we're gonna have to change the course setup here and we're gonna start implementing more." And so we started doing some implementation and people had wins, and then those wins led to more wins, and they had the accountability alongside it. So implementation.
[00:09:00] You might be saying, "Okay, Whitney, that sounds really good, but I have all the reasons why. I'm too busy. I'm too overwhelmed with all the things on my plate. I have too many ideas that I don't know which one to do. I'm afraid of success. I'm afraid of failure I don't know what step to take next 'cause there are just so many in front of me, or what if this thing doesn't work and I've invested all this time, money, and energy into it?
[00:09:28] You're not lazy. You're not confused. This is normal. You are in a group with group practice owners, solo practice owners, those starting a practice. We all feel this way. Life is hard, y'all. Another practice owner reached out to me yesterday. She goes, "There's always something, Whitney." I said, "Yeah, girl. I know."
[00:09:50] There's always something distracting us, making it difficult. We go to conferences, like I said, and then we come back and we don't know what to do next. We have a whole notebook of things that we just learned. We have this inspiration, and then Monday comes and we tank, and we need help. We need change in our business.
[00:10:11] So what actually is gonna make transformation happen? This is where it starts. I wanna share with you a few stories of change that I've seen in the lives of practice owners. I share these with you because you can do it, too. I don't wanna just show off how great we are. This is really to say these are people just like you listening, and they had change in their practice because they did something about it.
[00:10:42] So the first person I wanna tell you about is my friend Derek I met him in Charlotte in 2025 at the Wise Practice Summit. I'm always so impressed by people who don't really know the community, have maybe listened to the show or seen some ads or read some emails, and they sign up for the conference. I love it because then they become a part of our community, and Derek is one of those.
[00:11:08] He was finishing up grad school when he came to the conference. He had a passion to start his own practice. He loved God, was a faith-based practice owner. At that conference, not only did he attend the sessions, network, make new friends, he joined the Wise Practice membership community. He started showing up for his accountability groups.
[00:11:28] He showed up for the implementation calls. He asked questions. He was accountable. Within five months, remember, of starting his practice, or it's a lot of work to start a practice, he was at 50 clients, completely maxed out wait list. Five months after joining the Wise Practice membership community. It wasn't because there was one magical strategy, and he learned it and he did it.
[00:11:56] That's what we're looking for. We want the easy way out. But he kept showing up. He kept doing the work. And if you've known me for very long, I'm not just about the business side. I'm about the faith side, how we grow, how we do God's mission in the world. It's about showing up and actually doing the things to grow our practice, but it's also becoming the person we need to become to run our practice.
[00:12:20] And that's exactly what Derek and these other leaders in the community have done. Let me tell you about another story. Another practice owner in our community, she joined a couple of years ago. I can't remember exactly when she joined the community, but she had some personal stuff going on, had to move to a new state and start over.
[00:12:39] And y'all, starting over is hard. She didn't have a referral network. She had to make new relationships. She had to get her site going again in a new place. But she consistently showed up to our groups. She came to our calls, she asked questions, she asked for recommendations. She showed up for the accountability groups.
[00:13:03] She didn't just learn, she implemented. She showed up, and then she did the things that she was learning, and she had the accountability alongside it. And now she has a thriving solo practice. She wasn't really sure about marketing as a Christian-based practice and was trying to figure that out. And through our conversations in the community, she decided to be overt about that, and that made her practice start growing.
[00:13:25] And now she has a thriving solo practice. That's amazing. We are doing God's work. Another practice owner, a little over a-- well, a little less than a year ago, actually, was referred to me, um, by a friend She had had her group practice for several years, had four to five therapists working for her, and she said to me, "Whitney, I haven't been paying myself."
[00:13:49] Sometimes she'd pay herself at the end of the year, but ultimately, throughout the year, she wasn't paying herself. She wasn't making money. And I actually didn't think she'd end up working with me. Now, this, this is a practice owner that did some individual work with me and also became a part of the community, but I didn't think she'd be able to because I didn't think she'd be able to pay for it, because y'all, when we don't have money, it's hard to spend money.
[00:14:11] But she knew how important it was to start consulting, and she said to me, "Whitney, I know the things. I just need the accountability, and I need someone to kind of break through all the here's all the options and just tell me straight up the way to do it." And that's exactly what we did. We got down into it.
[00:14:29] She made tons of improvements. She changed her hiring process. She changed the way she paid people. She re-looked at the culture, the values, redid her handbook. She made huge progress in really setting some strong foundations in her practice. Y'all, she messaged me yesterday, and she said, "Whitney, I just paid myself."
[00:14:50] Y'all, I was teared up. All the work that she had done to get there, and now she's paying herself in her practice because she actually has the money to do so. All the changes and the implementation that she put into place made huge improvement. It wasn't just-- Like I said, there's no magical solution. It wasn't like there was this one thing she did and all of a sudden things were better.
[00:15:12] It was one small step at a time. And the last one I want to share with you also was someone reaching out to me yesterday. This is someone I've had in my life for years, and she's a fantastic practice owner, been a part of the community. She came to the summit in twenty twenty-three, I believe. She, she shares the story of walking along the Savannah River in between sessions and then really sensing the presence of God telling her it was time to start a group practice.
[00:15:42] After that, she joined the community, she started getting into consulting, and she hired her first therapist and her s- assistant. And yesterday she messaged me and said, "Whitney, I'm about to take off four full days. Phone turned off. People in my practice have been put in positions and trained to manage it while I'm gone.
[00:16:05] No interruptions." She was so excited, and I said, "You finally made it." After years of growing her practice and implementation, she now can walk away for a few days with no fear, no worries, because things will continue, and she will continue to get paid, which is really great. This is part of why we do what we do, along with doing God's mission in the world, and she has a really incredible practice, um, serving trauma clients.
[00:16:39] You can do this too. You just gotta make a change. Don't keep settling for where you're at. Do something different. We know as therapists, family systems theory, one thing has to change for things to change Uh, if you're not a part of the membership community, make a change now. Join the community because that is where you will learn how to implement, how to connect, and how to grow your practice.
[00:17:12] All of these stories I just shared with you are people who went and got accountability. They didn't just show up in some Facebook group and ask a question. They got the knowledge, they got the accountability, and they implemented. They got feedback, encouragement from one another. A lot of times in our community, we pray for each other.
[00:17:33] The reason our community is so great is because of the people in it. We also have dialed in how we help you because, yes, there was a lot of times that I've thought, "Oh, here's the courses, here's the knowledge. Go do it," and that's really great, but I need-- we need to help each other actually do it. So I wanna tell you a little bit about why this community is so powerful.
[00:17:58] Every Wednesday at one o'clock we meet live on Zoom, and we have a rotation in our Wednesdays. The first one is a teaching where one of the consultants from Wise Practice comes in and teaches you something. It could be a topic related to business. Then the second Wednesday of the month, we have an expert come in from outside the community in a different field, so it might be an accountant that specializes with practice owners, or it could be an attorney who specializes with practice owners in mental health, and they come in and they do a teaching.
[00:18:30] Then the third week we have a workshop where we take what we learned in the teaching and actually get the steps down and start implementing. And then the last Wednesday of the month is our question. It's like an open office hours. So the idea is that throughout the month, we are moving towards making something happen.
[00:18:51] We used to not have the workshops the same way that we do now because if we thought we would teach something and people would do it, and, and some people were doing it, but it is really hard to find the time and energy and the understanding of what to actually do. So within the community, we teach on a topic, we do a workshop to implement the topic, and then you have a place to ask questions for when you get stuck, and these are all led by experts and consultants.
[00:19:17] So the month that August, where we are right now as I'm recording, our teaching is on profit. So we're learning what is profit, how do we make profit, and let's look at our numbers to really figure out where we're at. And then let's ask questions. Next month we're gonna do money leaks in your practice, and so that's gonna be the month of September.
[00:19:37] So if you're looking to join the community and you wanna see where your money leaks are, join the Wise Practice membership community. I'm gonna show you the most common money leaks- And then we're gonna have an expert with, uh, insurance who's gonna come in and show us where we're losing money, and then we're gonna do a workshop to actually plug those holes and answer questions.
[00:19:56] And in the month of October, we're gonna talk about the perfect CEO schedule, which is a line right in line with what we're talking about. How much time should we be spending on my business? What does that time look like? Where am I getting distracted? How can I delegate? We're gonna answer all those questions.
[00:20:11] But alongside all of these Wednesday meetings, I think of them as our church, we also have connection outside of that. We have accountability groups with people in your similar phase of practice all throughout the country, so that you can come together and you can help and learn from one another. And then we also have a place where you can post questions, share wins.
[00:20:36] It's kind of like a social media place, but it's not Facebook. There's also places where you can get deals and discounts so that you know things that are being offered. So it might be $300 off a website or, you know, your first month free in accounting services. It, it's lots of different things. So we have all that in the community.
[00:20:56] Plus, when you're in the community, you have access to individual consulting with me and the other consultants, to our mastermind groups and other services that we offer in the community. I believe so much in this community. I love it. When I was a practice owner, I wish that I had had a community to be able to connect with that were also Christians, and to be able to know how to grow my practice as well.
[00:21:20] Strategy, business growth, and faith is how we all come together. We empower and equip you with strategy, clarity, and encouragement. So don't ask yourself, "What should I learn next?" Ask yourself, "What am I gonna implement this week?" This is the question that we ask every week in the community. We post and say, "What are you gonna implement?"
[00:21:46] And people talk about the thing they're gonna do That is where growth happens, one step, one day at a time. So as I come and wrap up this series that we've had together, just thank you so much for being a part of it and listening to the podcast. It truly means a lot to me. Reach out to me anytime. Share with me what you've learned.
[00:22:07] Ask me questions. I'd love to get you more connected. And I want you to join the Wise Practice membership community. The doors are open August 26th through the 28th, so tomorrow. We will not open them again until 2027. You don't just need more information. You need connection and implementation. If you've listened to the show and you've thought, "I wish I had someone to ask this to," or, "What did Whitney mean by that?"
[00:22:33] Or, "How do I implement that?" We've got a community for you. We're here to help you and move you forward. So officially, the doors open tomorrow through Friday the 28th. Head to wisepracticeconsulting.com/community. You can jump on the wait list or head there tomorrow, put an alert on your phone so that you can join, because I want you to have success in your practice.
[00:22:54] This is not just about you. It's about doing God's mission in the world through you. I don't want you to just listen. I want to empower you, equip you, and allow you to implement the things that you're learning. I look forward to seeing you in the community, and thank you for listening to the show. The Wise Practice Podcast is part of the SiteCraft Podcast Network, a collaboration of independent podcasters focused on helping people live more meaningful and productive lives.
[00:23:21] To learn more about the other amazing podcasts in the network, head on over to sitecraftnetwork.com. The Wise Practice Podcast represents the opinions of Whitney Owens and her guests. This podcast is for educational purposes only, and the content should not be taken as legal advice. If you have legal questions, please consult an attorney.
