WP112 | Mindful Tips to Enhance your Intake Process with Jessica Kryzer
In this episode of the Wise Practice Podcast, Jessica Kryzer dives into the essential role intake management plays in private practice success. From building trust with potential clients to maintaining clear boundaries and avoiding burnout, Jessica shares actionable strategies for optimizing your intake process. She discusses how to tailor communication to clients’ emotional states, delegate tasks effectively, and create a seamless system that supports both practitioners and clients. If you’re looking to streamline your practice, protect your work-life balance, and make a lasting impression on new clients, this episode is a must-listen!
Mastering Intake Management: Building Trust and Efficiency in Your Private Practice
Jessica emphasizes that intake management is a critical foundation for private practice success, as it forms the first impression clients have when seeking support. A well-organized intake process ensures effective communication with new inquiries, reduces scheduling conflicts, minimizes unnecessary administrative tasks like phone tag, and builds trust from the start.
She highlights the importance of tailoring the intake process to the practice's clientele, aligning questions with the expertise of the clinicians, and ensuring clients are a good fit. For those who aren't, it's vital to have referral resources in place.
Jessica also underscores the need for those conducting intake—whether practice owners, clinicians, or admins—to be thoroughly knowledgeable about the practice's policies, expertise, and services. This enables them to confidently address potential clients' questions, foster trust, and demonstrate why the practice is a great fit. Her approach, shaped by her work with Mindful Admins, balances professionalism with a warm and informed "hype person" role to make clients feel supported and well-matched.
Connecting with Clients: The Art of Meeting Them Where They Are in Intake Calls
Jessica highlights the importance of meeting potential clients where they are during intake calls. This involves adapting tone and demeanor to match the client’s emotional state and needs, whether they’re seeking practical tools for anxiety or experiencing deep internal struggles. Establishing an empathetic and supportive connection from the outset helps clients feel comfortable and understood.
She also notes that if intake calls are delegated, the person responsible must be trained to recognize and match clients’ emotional states effectively. This ensures the client’s initial experience is compassionate and tailored. Jessica shares an example of a parent calling to schedule for their child without sharing much detail but demonstrating trust in the therapist, illustrating the importance of flexibility and trust-building during these early interactions.
Protecting Your Practice: How Gatekeeping Intake Calls Supports Boundaries and Balance
Jessica emphasizes the importance of having the person conducting consult calls act as a gatekeeper for the practice, especially if the task is delegated to an admin or intake coordinator. This role involves upholding the practice’s boundaries, such as maintaining set work hours, adhering to established payment policies, and ensuring clinicians stick to their intended schedules. She notes that clinicians themselves might feel compelled to accommodate every client out of empathy, potentially compromising their own boundaries, such as agreeing to evening sessions or offering sliding-scale rates when those options aren’t available.
Delegating consult calls not only protects these boundaries but also helps maintain work-life balance for clinicians. Jessica suggests that even solo practitioners can benefit from outsourcing this task, freeing up time to focus on what they truly enjoy in their work. This approach ensures consistency, preserves clinician well-being, and fosters a healthier practice overall.
Don’t Delay: The Power of Prompt Responses and Delegation in Private Practice
Jessica stresses the importance of promptly responding to client inquiries, ideally on the same day, to prevent potential clients from seeking services elsewhere. If a practice owner or clinician consistently finds themselves handling administrative tasks late in the day, delaying responses for days, or feeling burnt out, it's a clear sign that it’s time to delegate those responsibilities.
She highlights that outsourcing tasks like returning calls can free up valuable time, allowing practitioners to focus on rest, family, and friends while maintaining client engagement. Jessica’s key takeaway: if you’re considering hiring admin support, you’ve likely waited too long to make the move.
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[00:00:00] Whitney Owens: Hi, I'm Whitney Owens. I'm a group practice owner and faith based practice consultant, and I'm here to tell you that you can have it all. Want to grow your practice? Want to grow your faith? Want to enjoy your life outside of work? You've come to the right place. Each week on the Wise Practice Podcast, I will give you the action steps to have a successful faith based practice.
while also having a good time. Now let's get started.
[00:00:26] Jingle: Where she grows your practice, she don't play. She does business with a twist of faith. It's Whitney Owens and the WISe Practice Podcast. Whitney Owens and the WISe Practice
[00:00:41] Whitney Owens: Podcast.
Hey, thanks for hanging out with me on the WISe Practice Podcast today. We have an interview with Jessica Kreitzer from Mindful Admins. It is a company that does virtual assistance and specializes in private practices. So you are in for a treat in learning more about having mindful attitudes and understanding of the intake process, things that you might want to consider that you haven't or change in your intake process.
Intake is the face of your practice. In fact, When I do consulting with people, it's one of the first things that I cover is how's your intake process going? What does it look like? So we're going to get into that today, but I was thinking about the importance of kind of coming back to this question of what does it mean to be a faith based practice or a faith based counselor?
I had a question that came up the other day when someone emailed me and said that they were thinking about working with someone at West practice, but They didn't consider themselves a faith based practice owner. And I think that that language can get confusing. So I thought we'd chat about that for a few minutes on the podcast.
So first of all, I adhere to a Christian background. When I'm talking about faith based, I'm talking about Christian. Now faith based isn't. only Christian. There's a lot of different faiths out there that someone can be a part of and it can influence their practice or other things in their life. So you might have someone that is Jewish or have someone that's Muslim or Buddhist or whatever they are and they could be a faith based practice because they're integrating those components into the way that they do their business.
For me, though, that it means Christian counselors. I like to use the word faith based because I think, sadly, the word Christianity has had a lot of different meanings over the years and I wanted to convey something that wasn't so pigeonholed in a lot of ways or seemed more maybe inviting and more, um, understanding, I guess, and to the way that different people do their faith, even though for me that is a Christian background.
And so within that, To be working within the WISePractice community or maybe listening to the podcast, I want everyone to feel like they can be a part of this. Faith based or not, because I think the content is great, but I specifically niche with faith based practice owners. That means someone who has, for me, a Christian background, and it influences their decisions in the practice.
It does not necessarily mean that their practice only serves Christian clients, or that you only market in a Christian way, or you only talk about faith in all your sessions and in everything you do. Now, some people do choose to do that because that is the way they feel directed and that's the way they want to run their business.
There are other people that would say, Hey, faith is an important part of my life. It's not the only thing I talk about in my practice, but it influences the way I run my practice because I'm a faithful person. You know, I'm a person that prays, I'm a person that goes to church or, you know, maybe you're a person that has devotional times and has a Christian faith, but maybe you aren't in churches often or whatever that looks like for you.
That would be a place to be served here in the Wise Practice community. Because it might be that you consider yourself a Christian, but it doesn't influence everything you do, but it's something that is a part of your life. Then the Wise Practice community would be a place for you. But it also might mean that it influences everything you do.
And that you feel this call, this mission, this is who we serve in the last practice community. So when I say be a faith based practice owner, it can run the gamut there of what that looks like. And so I wanted to kind of reemphasize that as people ask questions, they're curious what it means. What is wise practice?
What does it mean that you help faith based practice owners? We help a range of Christian practice owners, those that fully integrate and those that integrate less so. And that is okay, because you're, we're all serving in the way that we feel called to. Even within my own practice, I don't overtly market myself as a Christian practice, but my faith influences the way I work with clients, the way I hire, the way I care for my staff.
Right. And at times, I market as a Christian practice when it feels more appropriate. So when I'm working maybe with a church or a non profit that has that background, it's important to me that all types of clients are welcomed here. And so I'm very careful about the way that I market myself in that way.
And so for you, you've got to like pray through and think about how do you want to do that, how you want to market, and that's a big part of the last practice podcast community is figuring out how do we market ourselves appropriately. So there's a little bit for you about what it means to be a faith based practice center and wise practice.
So I appreciate you being a part of this community and being a podcast listener means a lot to me. And if you know another person. who would consider themselves a Christian and is also a practice owner, send them this podcast. Let them know about the free resources out there because it can get really lonely in the work we do.
If you have questions or want to understand more, reach out to me, Whitney at lastpracticeconsulting. com or head to the website. Would love to get to know you and your practice and how we can best serve you. So we're going to go ahead and hit this episode hard because it's got some good content on mindful practices that we want you to use in your intake process
today on the wise practice podcast. I have Jessica Kreiser who founded mindful admins in 2021. Driven by her passion for mental health and supporting therapists with essential back end work. With a background in business operations and customer relations, she's built a dedicated team that provides flexible job opportunities for parents, students, and others seeking life work balance.
All while helping therapists thrive so they can focus on their clients. Outside of work, she enjoys traveling, staying active, and spending time with her family. Thank you for coming on the show today.
[00:06:57] Jessica Kryzer: Yes, thank you so much for having me. I'm excited to be here.
[00:07:00] Whitney Owens: Yes, fabulous. Well, why don't we first start, because I know your story, but I would love for people to hear how you started Mindful Admins, where that passion came from.
[00:07:10] Jessica Kryzer: Yeah, absolutely. So Mindful Admins, we've been around now for about three and a half years and it really began, you know, my previous work before this, I was actually in customer service for a long time. I was a retail manager for a long time and then kind of had a little setback. Stint in working in higher education and all of those weren't a hundred percent fulfilling to me.
Pers to me personally, and we had a kind of life transition happen. My husband, we were living in California. And my husband got a new job in Philadelphia, so we were going to move our whole family across, across the country. We've, we had two kids and at the time they were really little. So my daughter at the time was three and my son was only eight months old.
So I knew even though they were small, it was going to be a super big transition for them. We were moving away from my family and they were really close with my parents. So I knew I wanted to, whatever I did next to be something that I could also. Really focus on them to sell as I was, you know, trying to decide what I was going to do.
I really thought about all of my favorite things of all of the jobs that I've had. And it's always been the admin side of things. So more of the admin, you know, business operations, organizing, scheduling, And the customer service piece, because that's also just a big part of what I had been doing in the past as a retail manager.
So, I actually reached out to a friend of me and my husband who does marketing for mental health practices. Asked him if he needed any admin support and he was like, no, but I know a lot of therapists who do who run their own practices and mental health is always something that's been super important to me.
You know, you know, struggled with anxiety and have had my own therapist on and off since I was in high school. So I really understood the importance of what mental health practices and providers can provide. So what. He actually got me connected with my first client who we're actually still with today.
And I started with her, just her for about six months. And I was doing about 15 to 20 hours a week. And it was perfect because we had just moved to, to Philadelphia. As I said, my kids were really small, so I would basically get some work done during my son's morning and afternoon nap. And then in, in between there, we would go on lots of adventures around Philly.
There's lots to do and see in Philly. So it was really, really fun. We were right in the city for the first couple of months. So that was really, really fun and a really good balance. And then as we got settled into our house and the kids were, you know, starting preschool, then I started to take more and more clients on my own.
And from there, after about a year, I had a really good friend come to me. She hadn't been working since the pandemic and really wanted to get back into it, but really wanted something where she could be flexible with her kids and just be available for her kids, too. So she was like, hey, like, I would love to work with a, with a practice.
Her background was actually in Uh, recruiting and training for behavioral health. So she had a really strong background in that. So she came on, we got her a client, she's still with us today and she's working with her client. So, you know, from there, just really realized that the need was there and these admin tasks, you know, intake management and just scheduling and the client relations portions are such an important part of private practice.
And also, You know, sometimes what practitioners don't want to, don't want to spend their time doing, they want to spend their time with clients and like helping others. So we really found that the need was there. So we've, we've grown quite a bit since then. And it's been really amazing to just meet so many wonderful people.
[00:11:16] Whitney Owens: Yes. Oh, thank you for sharing all that. I liked the admin side. I was like, that's your gift to the world right there, because there are so many of us. I actually also love some of that organizational stuff, but as my practice has grown, boy, I mean, I do not like it anymore. Mostly because it's keeping me from doing all the other stuff I need to do.
Yes, exactly. That's really great that you're offering all that to the world. Okay. So today we're going to jump into this idea of. Some mindful, I'm going to say mindful practices, but it's kind of that mindful things that we need to be doing in our intake process that we're not noticing as soon. as clinicians.
And so, could you kind of start going into some of those items that people might be missing or not thinking about?
[00:11:58] Jessica Kryzer: Right. Yeah, absolutely. So, I think intake management is such an important piece of creating, you know, the foundation for a private practice, just because that's the first impression that clients are getting when they're, when they're reaching out for support.
So, you Really having a very well organized intake process and really good communication with those new inquiries who are reaching out to you is one of the most important parts of, you know, them initially reaching out and getting started. So I think putting good practices into place helps reduce different, you know, scheduling conflicts and unnecessary admin kind of back and forth, you know, playing phone tag and different things like that, too.
So it really having a really good intake process does save a lot of time and minimizes errors and helps really build that trust from the beginning with, with clients. And you know, from there, it's also really important to think about just kind of who your clientele is too. So You know, keeping in mind of who are the kind of clients who are going to be reaching out to you.
What's your area of expertise and making sure that the, you know, questions that you're asking in that initial intake process or consult if you're doing the consults is really geared towards making sure that that client is also a really good fit for for you and the practice. And then if not having those resources, to be able to refer them out as well.
So we have a few, you know, within mindful admins, um, we do really specialize in intake management process. So we do have a few kind of areas that we really focus on while we're doing intake for our, the practices that we're supporting. And it's a really. Important balance, I think, between we call it being like a hype person, um, which isn't necessarily like, you're like, Oh, let's go like, you know, see work with us and our clients, but more so making sure that you know, whether it's the practice owner or one of the clinicians who, who's doing these in initial consult or intake calls, or you have an admin who's Doing sure that they are very comfortable and really understand everything about the practice.
So, you know, all of the different areas of expertise, the practice policies, and can really identify and, uh, answer questions that the. Potential client has so they really make sure that the trust is there, basically, and start to develop that trust and really know that they can really guide them to if they're like, Oh, you know, maybe your private pay practice being able to have everything all of that knowledge and information to be able to.
really share that with them so it feels like it's the best fit for them to work with your practice.
[00:15:04] Whitney Owens: Yeah, these are such great tips. I mean the first one I kind of heard you say is Really thinking about your idol client, like, who's calling and have you created a process that's easy for them? Right? Right.
I think that's so important because clients are so overwhelmed, they've already waited too long, you know, and then and then your point about the hype person. I loved how you said that. And it's so true. Clients are scared and they need a cheerleader. Yeah, they need a little like push and I think a lot of therapists are scared to press.
They think they're pressuring people. Look, they called for a reason. They need you push them a little bit and they need therapy. They're going to benefit from it. So I love that component of, yeah, making sure that they're. Got the hype about therapy. And then that other point you were saying about making sure that they know everything about your practice.
So it can really honestly, you said you were a salesperson. It's like the intake person is your salesperson. They're the 1st person to represent your practice. So I, I love that you brought that part up to is that they have to understand it so they can really sell it.
[00:16:10] Jessica Kryzer: Right. Absolutely. And I think, you know, another part of that too, and I mentioned this briefly of, you know, knowing what your practice is, area of expertise is, is also when people are calling and inquiring also kind of matching them where they are.
So when I do intake calls, I start off very friendly and then kind of match my turn in my. Demeanor basically based on, um, how that person is because, um, you know, they may come on and just say, you know, I'm looking for tools to help me with. I'm really struggling with anxiety. So I'm looking for a clinician to help provide me tools to work through some of this anxiety, or you might get someone who calls and they're just really, really struggling and they are, you know, really looking for that support, but just really struggling internally.
So being that person who's having that initial call with them, you kind of need to meet them where they are too. And really, you know, match them and provide that empathetic tone. And I think with providers and, you know, as therapists, you know how to do that. So I think one important thing, if this is something that you are delegating, is making sure that that person who is having these initial calls also understands that as well and can kind of meet the, meet the potential client where they are, just so they feel comfortable.
[00:17:35] Whitney Owens: Yeah, yeah, I like that concept of where are they at? How do you match that? I was just thinking just the other day, this lady called and she wanted to schedule with somebody and we were like, can you tell us more about, you know, why you're scheduling your son? She was like, no, I just liked that therapist bio that I want to schedule with them.
Like, it was very clear that she didn't want to have a conversation and so, so we actually needed to potentially change something about who she was scheduled with, because that therapist wasn't taking clients anymore. But that had not been communicated yet to the admin because it, you know, it had just been decided and I was like.
Call her back. She was like, no, we can't call her back. She is not going to want to change and she might not come in. And I'm like, yeah, what's most important is that we get people in. So, anyway, he's going to see the client and then refer to another therapist if needed. But I think that point that you're making, it's, it's, you know, if she had been too friendly.
It might have messed up the call as ready as that sounds.
[00:18:31] Jessica Kryzer: Right. Right. Exactly. Yeah. If you like, you kind of got to take that even like as the person who's doing that initial consult, like take their first impression of that person too, and just, you know, match that too. So, and it's funny that you say that because it's so true.
You do have some people that call and they're just like, no, this person, I like their bio. This is who I want to go with. And then other people who will tell you. Their whole life story. So, you know, you kind of sometimes get one or the other and just being able to understand, you know, right now, this maybe I just need to listen to what they're saying.
And then I can help guide them to who the best, if you have more than one clinician, who the best clinician would be.
[00:19:14] Whitney Owens: Yeah, yeah. I mean, I think they really need that assistance and who's the best fit. It's interesting. They'll be on that. I want this person and we're like, they really wouldn't help you and what you need.
Like, we got this other person that really specializes in that. So you do have to kind of educate and explain that to people.
[00:19:30] Jessica Kryzer: Yeah, exactly. So, and I think, you know, having all of that information on the website is on your website is such a great first step. But sometimes it's that just that personal conversation too.
And, you know, they might really resonate with someone's bio. But like you said, it's another clinician might be actually the best fit for them based on their areas of expertise and all of that too.
[00:19:54] Whitney Owens: Yeah. Any other thoughts, tips about kind of the mindfulness practices of the intake process?
[00:20:01] Jessica Kryzer: Right. So, you know, another thing that I also think is really, really important too, is that having the, whoever is doing the, the These consult calls kind of be the gatekeeper for your practice, and the big part of that is, you know, if this is something that you're delegating to an admin or an intake coordinator, really having them kind of hold the boundaries that you're trying to set for your practice to, I think it's really common if it's the clinicians who are actually doing these initial consult calls that they will be You know, might hear or have a conversation and then feel really drawn to, you know, provide care for this person and then not stick to to stick true to their boundaries.
So maybe they're scheduling, taking them as like an evening client when they're like, no, I don't want to do evenings anymore. Or, you know, potentially using a sliding scale, even if they don't have that. technically available. So I think another thing just to really think about is with the person who's doing this consult calls is a really good opportunity to be that gatekeeper for you and for your practice to really help hold those boundaries and, and, you know, help you maintain that balance of, you know, the work, work life balance.
So I do think that with the consultant intake process, it is one of the easiest. Tasks to delegate as a practice owner. So, you know, even if you are a solo practitioner, it doesn't hurt to bring on someone else to do those, just to kind of help you project protect and set those boundaries. And then that also allows you the time to really focus on what you want to be doing and what brings you joy.
[00:21:47] Whitney Owens: Mm-Hmm. , I'm really glad you brought that up. I . I needed that so bad when I. Was scheduling clients. If I got on a phone call, I wanted to work with all of them, you know, empathy and understanding and another practice center I'm working with. I just was going through the process with her of hiring somebody because she's a solo practice owner.
She didn't have anyone answered her phones. I was like, you're calling people back after hours. You're exhausted. You have more clients who you need. And you know, everyone waits too long. And then she hired one and she called me. She was like, Oh my gosh. Someone responded to everything and I didn't have to do it at the end of the day.
I was like, yeah, and then she was like, and when I was getting on the calls, I wanted to see everyone and I'm like, exactly. And now this person, not only is going to keep you from seeing everybody, but now she's going to keep you from working these evening hours that you've already said you don't want to work, but you keep working them, you know.
[00:22:46] Jessica Kryzer: Right. Exactly. Exactly. So, and it's so true. And it's so, you know, you feel like you, you, you do, you make these connections with people. So it's hard to not want to take them on. But then at the same time, at the end of the day, you're like, I'm exhausted. So, yeah. Yeah, yeah, but I also, you know, I think that with when, as a practice owner, if you are bringing someone on to, you know, take over these consult calls, I think people also don't really realize that it does.
It is actually. Usually more cost effective, too. So, you know, if you're spending a certain amount of money on having someone respond to all of your inquiries, that's other time for you to either, you know, see another client and, you know, charge your full fee or spend time working on if you're working on a project that you're developing or a course or a group or anything like that.
It really allows. That time to kind of, to free up and, or even if it's just, you want to spend more time with your family. So there's lots of, lots of pros to it too. So
[00:23:51] Whitney Owens: definitely that's what the people don't pay attention to.
[00:23:54] Jessica Kryzer: Right.
[00:23:55] Whitney Owens: We say like, Hey, would you rather do 10 hours of taking calls and admin work or two clients a week?
And they're always two clients. And I'm like, exactly.
[00:24:06] Jessica Kryzer: Exactly. Exactly. Because that's what, you know, as clinicians, that's what you love and that's what you enjoy. So it makes more sense to focus on that too.
[00:24:17] Whitney Owens: Yeah. Yeah. So, you know, what I hear from a lot of people is how do I know when to hire an admin for my practice?
What recommendation would you have for that?
[00:24:27] Jessica Kryzer: Yeah, I think, you know, a lot of what we've just been saying too, if you're finding that, you know, whether you're a solo practitioner or you have a group practice, if you're finding that a lot of the admin tasks you are doing at the end of the day, instead of, you know, spending time with your family or friends or resting.
You know, you, you need to make sure that you're taking time to rest too. I think if you're finding that a lot of the things are not being able to be done until the end of the day, or if it's days later that you're able to respond to these inquiries, you know, we always recommend to try and return phone calls or inquiries on the same day, just because The longer you wait to respond, the more likely they're going to find another practice.
So, you know, if you're, if a practice owner or clinician is finding that it's taking them days to get back to inquiries, I think that's a great time to bring someone else in who you know is going to answer them either right away or within the same day. So those would be kind of the two, two main things.
Thank you. One, you're just kind of feeling burnt out or two, you know, you're not able to respond right away. It's definitely time to start thinking about delegating that aspect of it. Yeah,
[00:25:46] Whitney Owens: I always say if you're thinking about hiring admin, you've already waited too long.
[00:25:51] Jessica Kryzer: Yes,
[00:25:52] Whitney Owens: I love that. So true. Yeah.
Yeah. Awesome. Oh, this has been super helpful, Jessica. And so if somebody is listening, they want to get in touch with you, learn more, what should they do?
[00:26:02] Jessica Kryzer: Yeah, so you can go to our website, mindfuladmins. com and on there, it lists all of our services that we offer. So we do specialize in intake management.
We do also provide marketing, social media. Blog writing, creative services as well. So all of that's on there. And we also just started a weekly newsletter called mindful moments, uh, which are about five minute quick admin tips for practice owners to enhance your practice in a short amount of time. So we're really excited for that.
That just launched and it's been doing really well so far.
[00:26:42] Whitney Owens: Nice. Love it. Um, and then you have a special deal for WISe practice listeners. I see here that you're offering 15 percent off the first invoice that they mentioned hearing about, um, the podcast interview. So we appreciate that generosity there.
[00:26:56] Jessica Kryzer: Absolutely. Absolutely. So, you know, on our website, you can go to the contact page and fill that out. And I'll ask you, ask some questions of, you know, what you're looking for. And then I would reach out to schedule a 15 minute discovery call with me and if they mention Wise Practice podcast, then yeah, we'll offer that 15 percent on the first invoice.
[00:27:16] Whitney Owens: Well, thank you for that. Wonderful. Was there anything that we didn't mention? I missed that. We want to make
[00:27:21] Jessica Kryzer: sure to say before we close up. I don't think so. I think, you know, intake management, as we were saying, is just, it's such an important piece of private practice and, you know, really understanding, making sure whoever's having those initial consult calls with initial inquiries that they are really knowledgeable and understand, you know, who you're, who you are and what you're all about is, is super important.
So it's, it's really that like gatekeeper to your practice and providing that communication to create a really good client experience. Nice.
[00:27:57] Whitney Owens: Well, thank you. This has been helpful. So many great tips. The intake process, it's the face of your practice. So I, I agree. It's the first thing I work on with people in consulting.
So this episode is super helpful for people.
[00:28:09] Jessica Kryzer: Awesome. Good. I'm glad to hear it. Thank you so much for having me. Thank you.
[00:28:17] Jingle: So click on, follow and leave a review and keep on loving this work we do with Whitney Owens and the Wise Practice Podcast, Whitney Owens and the Wise Practice
[00:28:32] Whitney Owens: Podcast. Special thanks to Marty Altman for the music in this podcast. The Wise Practice Podcast is part of the Sitecraft Podcast Network, a collaboration of independent podcasters focused on helping people live more meaningful and productive lives.
To learn more about the other amazing podcasts in the network, head on over to sitecraftnetwork. com. The Wise Practice Podcast represents the opinions of Whitney Owens and her guests. This podcast is for educational purposes only, and the content should not be taken as legal advice. If you have legal questions, please consult an attorney.
