WP204 | The Truth About Hiring Offshore: How South African Professionals Are Helping Therapy Practices Grow with Di Luden
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Running a private practice means wearing a lot of hats. You might be seeing clients, answering phones, managing intake, handling billing, writing blogs, responding to emails, and trying to keep your systems organized all at the same time. Eventually, there comes a point when doing everything yourself starts to hold the practice back. In this episode of the Wise Practice Podcast, I talked with Di Luden, co-founder of Ubuntu Freelancers, about how virtual assistants can help therapy practice owners get the support they need without adding even more stress to their plates.
What Is Ubuntu Freelancers?
Ubuntu Freelancers provides remote administrative support to therapy and behavioral health practices in the United States using highly skilled team members based in South Africa. The word “Ubuntu” means “I am because we are,” which fits beautifully with the company’s mission. Di saw an opportunity to connect talented South Africans looking for meaningful work with businesses in the U.S. that needed dependable support. Over time, the company naturally began working with more mental health practices and eventually decided to focus specifically on that space.
Virtual Assistant Support Is Not Just for Large Practices
You do not need to own a huge group practice before you can benefit from hiring an assistant. Ubuntu works with everyone from solo practice owners who need a few hours of administrative help each week to large group practices with multiple team members supporting their operations. A solo therapist might need someone to help with rebooking clients or sending invoices, while a larger practice may need full intake coordination or ongoing administrative support.
Why Consider Hiring a Virtual Assistant Overseas?
I have always had questions about hiring someone in another country. What about the time difference? Will they understand how we operate? What about communication? Di addressed many of those concerns during our conversation. Ubuntu’s team members speak English fluently and can work according to the practice’s U.S. time zone when needed. For example, an intake coordinator can work the same hours your practice is open, so clients never feel like they are dealing with someone on the other side of the world.
There is also a financial benefit on both sides. Because the cost of living is different in South Africa, practices in the U.S. can access high-quality support at a more affordable rate. At the same time, the people working for Ubuntu can earn significantly more than they might in a similar administrative role locally. It creates a model that benefits both the practice and the assistant.
Your Virtual Assistant Can Handle Intake From Start to Finish
One of the things that stood out to me most is that Ubuntu assistants can answer phones live. If you have listened to me for any length of time, you know how strongly I feel about practices answering their phones. A missed phone call can easily become a missed client.
Ubuntu can provide intake coordinators who answer calls live and manage the entire intake process from start to finish. For practice owners who are losing hours every week to phones, scheduling, and follow-up, that kind of support can make a huge difference.
Low Turnover Makes Training Worth the Investment
Hiring someone is one thing. Keeping them is another. One of the biggest frustrations I hear from practice owners is how much time they spend training people only to have them leave.
Di shared that Ubuntu has had extremely low staff turnover. In approximately five years, she said only about two people had left. Because these positions provide such valuable opportunities for their team members, employees tend to stay in their roles. That consistency is especially helpful in positions like intake coordination, where it takes time for someone to truly understand your clinicians, systems, and client needs.
Virtual Assistants Can Do More Than Answer Phones
Intake coordination is one of Ubuntu’s biggest areas of focus, but it is far from the only thing their assistants can do. Depending on your practice’s needs, they can help with social media, marketing, website updates, blogs, newsletters, SEO, administrative tasks, and more.
I love that their services are tailored to the individual practice. Every practice is different, so the goal is not to put every business into the same package. Instead, Di’s team looks at what you actually need and finds the right person and support structure for your practice.
Training Matters When Someone Is Representing Your Practice
Hiring a virtual assistant does not mean handing your business over to someone without preparation. Ubuntu provides training for its team members on the basics of therapy practices, terminology, intake coordination, emotional intelligence, EHR systems, and other technology commonly used by mental health practices.
They are also continuing to build the Ubuntu Academy, which gives team members access to additional training from experts and software companies. As their clients use new systems, Ubuntu can continue adding training so their assistants are prepared to work with the tools individual practices use.
What About HIPAA and Confidentiality?
This is obviously one of the biggest concerns any therapy practice owner should have when hiring remote support. Di explained that every Ubuntu team member placed with a practice completes HIPAA training and receives a certificate before beginning work.
She also helps practice owners think through practical ways to protect information, including giving assistants email addresses under the practice’s domain and using password vaults instead of sending passwords back and forth.
You Do Not Have to Get Organized Before Hiring Help
This might have been my favorite part of our conversation. So many practice owners say, “I need help, but I need to get organized before I hire someone.”
The problem is that if you are already overwhelmed, finding the time to suddenly create perfect systems and procedures probably is not going to happen.
Di encourages practice owners to bring someone in and let that person help create the systems. You can simply show your assistant how you currently complete a task, record the process, and let them turn that recording into a standard operating procedure. From there, you can refine the system together. Sometimes hiring help is actually how you finally become organized.
Five Free Onboarding Hours for Wise Practice Listeners
If you have been considering virtual assistant support, Ubuntu Freelancers is offering Wise Practice listeners five free hours of onboarding. Their assistants already receive general training, but those free hours give you time to teach your new assistant the specific systems, workflows, and expectations of your practice without paying for that initial training time.
If administrative work is taking you away from your clients, your family, or the bigger-picture work of leading your business, it may be time to ask what someone else could take off your plate. You do not have to wait until everything is perfectly organized. Sometimes the right support person is exactly what helps you get there.
Meet Di Luden
Di Luden is the Co-Founder of Ubuntu Freelancers, helping therapy practices, behavioral health organizations, and coaching businesses build exceptional client coordination and administrative support teams using highly skilled South African talent. She has partnered with hundreds of practice owners to streamline operations, improve the client experience, and free clinicians to focus on what they do best. Passionate about people and partnerships, Di is committed to creating meaningful employment opportunities while helping businesses grow.
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[00:00:00] Whitney Owens: Building a thriving faith-based private practice isn't easy. It takes courage, wisdom, and commitment to lead your business without compromising your faith and values. I'm Whitney Owens, the owner of a seven-figure multi-location group practice and founder of Wise Practice Consulting. Every week on the podcast, I share real strategies, lessons, and conversations that come from actively leading my own practice, helping practice owners across the country do the same.
Whether you're building a solo practice or growing a team, this podcast is here to equip you, empower you, and remind you,
[00:00:32] Di Luden: I believe in what God's called you to. You don't have to do it alone. Welcome to the Wise Practice podcast. Let's get started.
[00:00:39] Whitney Owens: Hey, hey, welcome back to the podcast. So excited that you're here.
This interview is excellent. I interview Di Luden, who owns Ubuntu Freelancers, which is a company that provides virtual assistant services. Now, you probably just heard me say that word, and you're like, "What did she just say?" They are based in South Africa, and I'll just be honest, I've always been timid about hiring somebody in another country, 'cause what about the time zones, and do they understand our laws and our ethics, and what does all that look like?
So in this episode, we hash all of it out, we get into it, and she shares exactly what they do. Ubuntu is a really cool company, and you've heard me say this over and over about the importance of answering the phones live. They do that. Virtual assistant companies that answer the phone live are hard to come by, and she has an excellent model for how she runs her business.
So if you have been thinking about hiring an assistant, and y'all, this can be for intake, but this could be for so much more than that. Maybe you already have a great intake person and you just need more of an assistant, someone to check your email, or maybe you need someone to do your marketing and write your blogs.
You do not wanna miss out on this episode. At the end, she does offer five free hours, amazing, for you if you end up signing up for their services. So make sure you make it to the end so you can learn all about that. And she's gonna be at the summit. So if you're gonna be at the Wise Practice Summit, that is awesome.
Come say hey, and go tell Di hey, because she's gonna bring you a wealth of knowledge. So let's jump into the episode
All right. Today on the Wasp Practice Podcast, I have Di Luden. She is the co-founder of, of Ubuntu Freelancers, helping therapy practices, behavioral health organizations, and coaching businesses build exceptional client coordination and administrative support using highly skilled people in South Africa.
She has partnered with hundreds of practice owners, streamlined operations, improved client experience, and free clinicians to focus on what they do best. She's passionate about people and partnerships. Di is committed to creating meaningful employment opportunities while helping businesses grow. Thank you for coming on the show today
[00:02:57] Di Luden: Thanks so much for having me, Whitney.
[00:02:59] Whitney Owens: Yes. Well, I'm excited about this conversation because there are a lot of opportunities for assistant services for practice owners, and you have just a unique mission and vision for your company and in the unique ways that you help. So I- I'm really happy about that. And before we kinda get into it, just love for you to share a little bit about yourself, kinda where you're from, and then we can s- kinda go into what, how the company was created.
[00:03:25] Di Luden: Awesome. So as you mentioned, uh, my name is Di Louwden. I am the co-founder of Ubuntu Freelancers. I am based in South Africa. Our entire team is based in South Africa. I'm from a really small town called Grahamstown, and I feel like I'm connected to this Wise Practice community just by where I'm from. The, the city is called the City of Saints because there's only 60,000 people that live in the city, and there's 40 churches.
Um, when I heard about the Wise Practice community, I was super interested in learning more and getting involved. Um, so thanks so much for having me here.
[00:04:05] Whitney Owens: Yeah. Well, I love the kindred spirit there. It's beautiful. All right, so let's talk about Ubuntu and, like, what does that word mean and what is the company all about?
[00:04:17] Di Luden: Yeah, so we, the word firstly means I am because we are. And essentially what the company does is we provide remote support to therapy and behavioral health practices in the USA. And the company started really by coincidence. I realized that there is so much South African talent, really highly educated South Africans who are looking for work.
We have a 33% unemployment rate in South Africa, so we have really high educated individuals who can't find work. And actually, during COVID is sort of where the idea came because all of a sudden companies internationally were becoming more familiar with working with people remotely. And I thought to myself, "We've got incredible talent in South Africa and companies internationally are looking for people to work for them.
Why not see if we can connect the two?" We have since niched into working in the mental health and behavioral health space, and we supply anything from an intake coordinator, an office administrator, a virtual assistant, an executive assistant, anything that's going to make your business operationally strong, that is the type of support that we provide.
But the beauty of it is that we providing our clients with exceptional talents, but they are providing our team with an opportunity that never would have existed without them. So it really is a beautiful win-win experience.
[00:05:55] Whitney Owens: Yeah. Yeah, they feed each other. I love that. Absolutely. Yeah. So what got you interested specifically in helping mental health practice as opposed to another area you could have gone into?
[00:06:07] Di Luden: Yeah, so it was really something that I've been passionate about my, my whole life. I think as a woman specifically, mental health is something that we... It's all around us. W- as women, we go through so many different changes th- through- throughout our lives. So it's something that's been interesting to me for a long time.
But we coincidentally started attracting one or two clients within the behavioral health space, and the entire business has grown purely on referrals. So we had one client in the space. They referred us to another, and slowly but surely when I looked at our books, all of a sudden we had quite a few mental health practices.
And the more I got chatting to the practice owners, the more I realized that there's not... There wasn't really someone who was delivering the type of service that we could do, in that we offer a full range. So we can also help with social media, we can also help with courtesy billing, and we have this variety of people that could help.
And it was just sort of c- through conversations with my clients that we decided, "Okay, let's make this change. Let's niche into this space and see how it goes." It's been the best decision we ever made. Uh, we absolutely love working with our, our practice owners. In general, because they are therapists, they are...
It's really easy to communicate with them. It's really easy to understand what they're looking for. They treat our staff really well, and it's, it's just been an absolute blessing.
[00:07:43] Whitney Owens: Oh, I like to think we're good people.
[00:07:45] Di Luden: Absolutely.
[00:07:47] Whitney Owens: Yeah, okay. So what... When you talk about working with practice owners, are we talking about solo practice owners, small groups?
Do you have to be a large group practice? What types of practice owners do you work with?
[00:07:59] Di Luden: We work with everyone. So we have, um, solo practice owners. Sometimes a solo practice owner is so busy because their schedule is full, um, they need to see multiple clients, but they still need to keep rebooking. They still need to issue the invoices.
And so instead of them having to do that after hours, they hire someone for a few hours a week to help them with that admin load. That person can also help them with personal tasks if they need assistance in that area as well. So we work with solo practices. We work with group practices. We have some really large clients where we currently have 17 team members working in one practice.
So we sort of go... We s- we can go from small to big. We don't have a specific practice that we prefer working with. We're just here to help anyone who needs the help.
[00:08:51] Whitney Owens: Yeah. Great. So I think a big question that a practice owner would ask is: Why would I work with a virtual assistant company overseas as opposed to working with a virtual assistant company locally?
[00:09:05] Di Luden: Yeah, and it's a good question, and my answer is always the, the choice is yours. But what makes us unique is that we are, like I mentioned, we've got a lot of hungry people. I don't mean physically hungry, but we've got a lot of people who are excited about an opportunity. Um, so they have a very strong worth e- ethic.
They really want to succeed. Um, they want to be a part of your practice. They want to learn, they want to grow. And so we've got an amazing team that, that really wants to help you in your business. We speak English fluently. We have a lot of highly educated individuals in South Africa who are looking for work, and we can work to whichever time zone it is that the client is in.
So while you are hiring offshore, your practice won't feel that. Your clients won't feel that. They will... I- it would be like the person is based in, in wherever you are. The only difference, obviously, is the accent. It's very clear that we are not from America, but, um, all of our clients who, who use us say that their clients find the accent very easy to understand, and it's really not a problem.
So why you would choose... That's probably why you would choose us. Obviously, there, there is also the fact that we are... Because in South Africa our cost of living is a lot cheaper, we are able to provide support at a very reasonable, affordable rate for Americans. But saying that, for someone in South Africa who was doing the same job, they are earning two to three times more doing this work than they would be if they were working in the same job in South Africa.
So financially, it's a win-win for a client in the US, as well as for our team here in South Africa.
[00:10:59] Whitney Owens: Well, and that's a really good point, 'cause sometimes as th- therapy practice owners, we always say you get what you pay for, right? Mm-hmm. So we could have a misconception of, oh, I'm getting a more affordable rate, that means I'm getting a lesser service, which is not the case.
You're, like you said, you're getting that win-win on both sides. Um, and you know this about me. I've worked with some assistants in South Africa years back, and boy, it was a great feeling when I'd wake up in the morning and all the stuff that I had asked to get done the day before all got done and it's, like, right there.
And I'm like, "Wow!" Like, so that's always, like, a really cool experience, I think, um, and one of the benefits, the benefits to it. But you still obviously, like we're recording now during the day, like the time zone, yes, it can be a little different, but it doesn't take away from all the interactions, 'cause there's still some hours during the day that you can interact with one another.
[00:11:50] Di Luden: Absolutely. So depending on the type of support that we offer, so if we're offering an intake coordinator, for example, that person will match exactly with the practice's hours. So they will work, if the practice is based Mountain Time and they want someone on the phones from 9:00 until 6:00, those are the hours that we will work.
So that just means- Wow ... for the person here in South Africa, yes, they are starting maybe their, their job at 4:00 PM in the afternoon, but we have a lot of people that love that because it means they get the day to take their child to work, watch the, take their child to school, watch their child play sport, bring them home.
Um, so, so everyone who works for us, it, the hours is not an issue. It's, they've chosen this. They've chosen that this is something that works for them and their families. So for those roles, we will match the practice's hours, but if you are more just looking for an admin or, you know, executive type of support and you only want a few hours to overlap, then that's also possible.
So yeah.
[00:12:50] Whitney Owens: Wow. I love that. So are you able to answer the phones live for practices?
[00:12:56] Di Luden: Yes. So we, we answer phones live, and, uh, we can manage the whole intake coordination from start to finish, all from South Africa.
[00:13:06] Whitney Owens: That's great. You know, another bonus that I was thinking about earlier, and you could speak to this, because there's such a desire for work there, I would assume the turnover for your VAs is low.
[00:13:15] Di Luden: This is a- an excellent question, and, um, new clients always ask me that. We have zero staff turnover. Um- Wow,
[00:13:24] Whitney Owens: really? It's,
[00:13:25] Di Luden: it's very, very rare. I think we've been running for five years, and- Maybe two people have, uh, have turned over in five years. So it's, it's re- it's ba- it basically doesn't happen, and exactly for that reason.
Yeah. When, when they start working for the practice, it's an opportunity that they never would have had before, so really grateful for the opportunity. And they... Yeah, our team just absolutely loves it. You know, you get to, they get to work with, learn something new completely working with Americans. And like I say, because of the hours, anyone who comes to us and who signs up, they choose those hours.
So i- there's, it never changes, and it just works really well. So we have a very, very low staff turnover, which is obviously a huge bonus, especially in that intake coordination role where it takes such a long time to train someone to be really good at the job. So it, that's obviously a, a huge bonus.
[00:14:25] Whitney Owens: Most definitely.
Gosh, it's just the opposite of what the culture is in the United States right now. I've seen more turnover in private practices than I've ever seen before, and even with virtual assistant companies that are local, you know, to the United State, say local, United States-bound. Yeah. There is a lot of turnover because of life, but also just wanting more money, wanting more opportunities, you know, because those opportunities are out there.
And so I could see such an advantage once you get somebody, they're in it. That's really great. A-
[00:14:54] Di Luden: and that's exactly it. So if we had to flip it and the team who are working for our clients in the US were doing the same job in South Africa, like I mentioned, they would be earning two or three times less than what they currently earn.
Yeah. The turnover, the turnover in South Africa would probably be exactly the same. It probably is relatively high. But because they have this admin job which should traditionally be paid less in South Africa and they're being paid so much more, they hold onto it with two hands. And so that's what makes it very unique.
[00:15:29] Whitney Owens: That's great. That's great. All right. Well, let's go into a little bit more about the services that you offer. You've, you kind of mentioned that. I mean, actually the one that I'm sitting here thinking about is kind of like marketing and website design kind of stuff. Is that something that y'all do?
[00:15:44] Di Luden: Yeah, so our main sort of, uh, package that we do or the main sort of area where we skill our team is in the intake coordination.
Um, that is where, that's where our main services lie, um, just in that we can make a huge impact in that. Um, you know, it's a lot of hours. We make big impacts there. But then I always say to our clients, depending on how busy your phones are, we can either do, we can either offer that we help with your social media, your marketing, your website concurrently at the same time as the intake.
You know, if the phones are not going all the time and it's not a super busy practice, we can do that at the same time. Alternatively, we do offer that as a standalone package where we can help write blogs, we can help with your newsletters, we can help with website design, anything marketing related. We are, we have a few SEO experts, so it really is a, it's very tailored.
We are still... I will always, I hope that I will always be able to offer a tailored service in that I want to be able to say to someone who comes to us, "How can we help you?" A- and then find something that's going to work for them, um, because not every practice is going to be the same. Not everyone wants the same thing.
And similarly, our team are also, you know, we've got a team of diverse people, so, um, why not find a way to match each other?
[00:17:13] Whitney Owens: I love that. And yes, every practice is different and every need is different, so that's really great. Mm-hmm. Um, let's go into training. If I were to hire somebody from Ubuntu, what kind of training would they have prior to meeting the practice owner?
[00:17:28] Di Luden: The other thing I always say to our clients is the negative about us not having a high staff turnover is that we don't have anyone who's going to come to you, or it's very rare that we would have someone that would come to you having worked in a practice before because once we place them, they don't leave.
Um, so we're constantly placing new people, so training is a really important part of what we do. We actually are busy launching our Ubuntu Academy, which will just be an internal academy. And in that we have a training team who start off with just a, you know, this is the basics of a practice. These are the types of practices you can get.
This is the basic terminology of what you can expect. And then little things like if you're working as a client intake coordinator, it's really important to build relationships with the clinicians because if you understand the clinicians, you can place, you know, the right clients with the right cl- so that sort of, um, EQ training, we do a lot of that.
We do a lot of the, the, like, emotional intelligence training. And then in the academy we have training too. So we h- we host expert sessions where we get... We've had Brent from TheraSaaS. You know, we, we get all different types of people to, um, to come and do live training for our team. We then build that out into our academy with links to TheraSaaS.
Um, we obviously have a relationship with him so that, so that our team can, can then do self-learn. So they can then go through the academy, they can watch the video, they can link directly to the company, they can ask any questions that they have. So- We, we are building that. It's, it's a constant evolution, as you can imagine, because there's so many different software, so many different platforms for us to learn.
But we have the basics on there at the moment. It's launching at the end of this month. Um- Oh, great ... and yeah, very excited. Really excited.
[00:19:31] Whitney Owens: Yeah. So are you gonna be incorporating a CRM into the intake process?
[00:19:37] Di Luden: Yeah. So, um, we have a, a few. We have SimplePractice, we have Jane App. Um, we ha- Oh, sorry, CRM. I thought you said EHR.
Um, but w- yeah- Too many letters ... so we have... We, um, we have a few, we've got a whole lot of different companies that we are working with, but more just as, i- it's not really anything... When I say companies we're working with, it's more just them helping us to train our team so that we can do better for the clients.
Yeah. So yeah, tomorrow we have a session with Admira. We've also used, yeah, we've had a session with Practice Vital. Yeah, so w- we, I've made quite a few connections. That's probably been the best part about this. All my friends. Oh, really? Yeah. I love all of them. Um, it's been, it's been probably the, the most exciting part for me along this journey, other than what we're doing for our team here in South Africa.
But the really exciting part for me is that I've met so many amazing business owners who also just want to give back to this mental health space. And so I've, I've connected with so many amazing people who all want to help. So yeah, the academy is, it's growing. Um, but for right now, we have the basics in there.
And, um, as, as I meet people, so we'll, so we'll add. And also it, it sort of happens depending on our clients, you know? If our clients is using ClinicMind, for example, and we've never used that before, then I'll ask for them to connect us to someone, do a training session, upload it, and then we can start getting trained on that.
So we're very open to, uh, to what our clients need.
[00:21:12] Whitney Owens: Gosh, that, that's so great, 'cause I will say a lot of practice owners, when I go and ask them about their intake process, 'cause that's where it all starts, so that's the first thing I'm talking to them about. They'll say, "I have a CRM, but I don't know how to use it.
I don't know if it's tracking right." Mm-hmm. "I don't understand it." So to be able to hire someone who has some training, especially with Theraess, 'cause that's the go-high level, it's the most common one that I see for people to use- Mm-hmm ... so that's a huge bonus for people. And it sounds like as far as the other initials of EHR, it sounds like you have a lot of understanding of some of the major EHRs as well.
[00:21:47] Di Luden: Yes. So obviously, you know, the EHRs, i- it's probably more popular i- in our clie- especially the smaller clients. They, you know, it's something that they're more r- they require more is knowledge of the EHR. So the EHRs, we're quite strong. Our training is, is strong there. The CRMs, the, all the different add-ons we are now building out as well.
But yeah.
[00:22:13] Whitney Owens: Wonderful. Wonderful. And I think another question practice owners ask is HIPAA compliance and training. Do your assistants understand confidentiality?
[00:22:24] Di Luden: Yes. So everyone who is placed has gone through a HIPAA training course. They have a certificate. Before they start working with the client, I will send over the certificate to the client.
I also suggest certain things, um, to all the different practice owners, you know, how they can make sure, um, to safeguard their information. So not necessarily HIPAA compliant related, because you obviously know a lot more than I would know about that. But just things like suggest that you create an email address under your company's domain so that when you are sharing any information, it's staying within that domain.
Use a password vault to share passwords. So I also help practice owners if they've never had a VA or an in- if they've never worked with anyone remotely, I walk the journey with you once you get started to ensure that you get the most out of what you are paying for, but also that you don't feel like you're drowning.
There's nothing worse than bringing someone into your team to make your life feel better, but it actually just adds to your stress. Um, and so my part of the job is to make sure that I help to relieve that initial stress of bringing someone new into the team by just giving you small tips and tricks to onboard someone successfully.
[00:23:45] Whitney Owens: That's great. I love it. All right. So you have got five hours of onboarding for Wise Practice listeners. Did I read that correctly?
[00:23:54] Di Luden: Yes, that's correct.
[00:23:55] Whitney Owens: Wow, I love that.
[00:23:58] Di Luden: Yeah. So basically, obviously, onboarding, when you are training some- so we, we do the pre-training. We, you know, your, your, whoever you hire will come with basic knowledge like we've just discussed, but then you still need to integrate them into your processes, your systems, how you want them to do it.
So the idea of the five hours for free is that you get to train them in what you want to do without it costing you yet. Um, so that was the, the idea behind that.
[00:24:28] Whitney Owens: That's great. Now, if somebody's listening and they're like, "Oh goodness, that overwhelmed me because I don't have processes written out or know anything," like is that something that the assistant can help with?
[00:24:39] Di Luden: That's such a great question, and it's always something that I say is don't let that overwhelm you because we train our assistants to come in, and all you have to do is show them what to do. So if they can record the screen, um, you show them, "This is what I want. This is how I want it done." They can take that screen recording.
They can create that into a standard operating procedure, which you then together will be able to hash out, um, and get it to exactly the way you want it. That's such a great question because a lot of time people say, "We really want to hire someone, but we don't have our systems in place. I need to get organized before I can hire someone."
Unfortunately, if you're already overwhelmed that you are not... that you don't feel organized, you're never gonna get to the point where you feel organized enough to bring someone on. So if you are at that point, it's such a good time to bring someone on. Mm-hmm. Let them look at your workflows. Let them help you document that, process that, and then you work with them to, you know, to, to fine-tune them to exactly the way that you want it.
[00:25:39] Whitney Owens: Yeah. That's so great. Well, I appreciate this. This has been such a great conversation. And so if practice owners are listening and they're like, "I'm really interested in virtual assistant services with Ubutu," what would you recommend they do?
[00:25:53] Di Luden: So they can contact us on our website. I do understand that the name is very hard to follow, but it's U-B-U-N-T-U and then freelancers.
So it's www.ubuntu freelancers.com. Or, yeah, that's probably the best way to get in touch with us.
[00:26:13] Whitney Owens: Wonderful. Well, this has been so great. Is there anything else that you wanted to make sure we mentioned that we didn't cover today?
[00:26:18] Di Luden: I don't think so. I think, um, my, my passion is to really help practice owners scale and get the most out of their businesses.
So even if someone just wants to have a chat and just, you know, I'm, I'm never, I never shy away from just a conversation with someone to say, you know, "What are you doing? How, how could we help you?" And you can always come back to us in a year's time or two years' time. At the end of the day, I learn something new from every practice owner that I speak to.
So for me, that's also, I love it. So even if you are not, you don't think now's the right time, if you do just wanna chat, you are more than welcome to get in touch.
[00:26:57] Whitney Owens: Love it. Well, thank you so much. And then you're gonna be at the summit in, uh, October, so just around the corner, so we're really thrilled that you're gonna ha- be able to have a table there, and practice owners can come and ask you questions, get signed up, all the things.
So really excited to have you.
[00:27:13] Di Luden: Thank you. I can't wait. Nashville has been on my, um, my bucket list for as long as I can ever remember. So I'm really looking forward to meeting you all, and, uh, really excited to, to come to Nashville for the first time ever.
[00:27:26] Whitney Owens: Wonderful. All right. Well, thank you so much and look forward to hearing about all the success stories that come from people working with your company from this podcast.
[00:27:35] Di Luden: Thanks, Whitney. Thanks so much.
[00:27:37] Whitney Owens: The Wise Practice podcast is part of the SiteCraft Podcast Network, a collaboration of independent podcasters focused on helping people live more meaningful and productive lives. To learn more about the other amazing podcasts in the network, head on over to sitecraftnetwork.com.
The Wise Practice podcast represents the opinions of Whitney Owens and her guests. This podcast is for educational purposes only, and the content should not be taken as legal advice. If you have legal questions, please consult an attorney.
